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Gli associati AIPI hanno diritto al 20% di sconto per il corso di Poli Design selezionato! Gli associati AIPI hanno diritto al 20% di sconto per il corso di Poli Design selezionato!

2.500 €

35

35

Italiano

In offerta!

Service Design For Systemic Change

2.000,00 

Il Corso specializzante “Service Design for Systemic Change” propone un percorso formativo che aggiorna le competenze professionali e gli strumenti del Service Design per rispondere alle odierne sfide sociali, economiche ed ambientali.

Per confrontarsi in termini competitivi con la complessità dei modelli produttivi, economici e sociali nei quali agiamo, le aziende, le pubbliche amministrazioni, così come le startup e i singoli professionisti necessitano di un ampliamento delle proprie competenze progettuali, organizzative ed esecutive.

In questo scenario in rapida trasformazione, anche l’approccio di Service Design si sta evolvendo grazie al contributo di nuove correnti di ricerca e sperimentazione, integrando ulteriori contributi extra-disciplinari utili ad affrontare sfide progettuali sempre più articolate.

Il corso propone pertanto una visione avanzata dell’approccio, del processo e degli strumenti del Service Design per supportare professionisti e imprese ad adottare un approccio sistemico che vada oltre la singola esperienza fisica e digitale, ma che includa nella progettazione, aspetti speculativi, strategici e di impatto.

Didattica

Didactics

Training objectives

This course provides training that updates the professional skills and tools of Service Design to meet today’s social, economic, and environmental challenges on both the small and large scale. Indeed, the role of the service designer is no longer intended to be limited to designing effective and desirable service experiences, but rather to strengthen its transformative role able to read, interpret and respond to current and future needs through solutions that consider all elements of the system and its impact on different scales.

Over the course, industry experts and qualified lecturers will address some of today’s most hotly debated issues in service design internationally, sharing approaches, methodologies and functional tools for systemic and speculative design, data-driven service definition, and impact measurement.

The course goal is to provide advanced service design skills for anyone who is already working in the fields of design, marketing, and management, anyone who connects to design issues from a human resources perspective, anyone involved in strategic consulting, and anyone who wants to strengthen their entrepreneurial skills.

Didactic Plan

The new course has an education plan integrating methodological skills with both core-subject and extra-discipline insights.

The educational content consists of an online training path (35 hours total) composed of 5 online sessions, each lasting 7 hours and distributed over 2 days (Wednesdays from 5 to 8 p.m. and Saturdays from 9 a.m. to 1 p.m.) and an in-person Design Jam (optional) organized over 2.5 consecutive days (17 hours total).

The jam will take place in a picturesque location so as to experience immersive days that have experiential value in addition to educational value.

Didactic Modules

This course implements a training model that supplements methodological skills with both disciplinary and extra-disciplinary insights to update the basic contents of Service Design. Lessons will follow the programme below:

MODULE 1 – Service design landscape – May 8 and 11, 2024
The first module introduces participants to the role of Service Design in innovation and transformation processes, reflecting on the evolution of the discipline and its integration with extra-disciplinary approaches.

MODULE 2 – Systemic Design and critical tool design – May 15 and 18, 2024
The second module focuses on the connection between Service Design and system design in order to provide theoretical and design tools capable of analysing and designing complex service systems.

MODULE 3 – Speculative design approaches – May 22 and 25, 2024
The third module explores speculative design approaches useful for the interpretation and development of future scenarios, as well as for anticipating the needs and behaviours that characterize constantly evolving contexts and experiences.

MODULE 4 – Data-driven service experiences – May 29 and June 1, 2024
The fourth module explores the design of the digital component of service experiences, focusing in particular on data-driven service models and the interpretation of the same through the application of emerging technologies such as artificial intelligence.

MODULE 5 – Sustainable services & impact assessment – June 5 and 8, 2024
The fifth module explores the theme of sustainability – social, environmental and economic – as a key aspect in the design of service systems and the assessment of the related impacts in the short, medium and long term.

DESIGN JAM  Applied service design for systemic change – June 13, 14 and 15, 2024

This module has been designed as an immersive experience aimed at experimenting the systemic and transformative Service Design approach in a practical way, through the application of the contents discussed in the previous modules to a real case.

Day 1 (3h) Exercise launch and scenario building

Day 2 (7h) Service system design

Day 3 (7h) Impact framework and final presentations

Title Released

At the end of the Course, an open badge will be issued to the Course in “Service Design For Systemic Change” by POLI.design.

AMMISSIONE

Requirements

This course is intended for candidates with a high school diploma or degree in Design, Architecture or Engineering, as well as in non-polytechnic disciplines such as Economics, Communication Sciences or Social Sciences for which polytechnic disciplines can offer a significant contribution to previous professional training.

The training offered by this course is aimed at graduates and professionals interested in acquiring specific skills in the field of Service Design. The maximum number of participants is 30.

To access the selection phase, please fill out the application form at the following link

There are no pre-requisites for application

Deadline for the application: April 10, 2023.

Price

Participation in the “Service Design for Systemic Change” course costs € 2.500,00 + VAT.
The course includes both the first part online and the in-person jam event.

It is possible to purchase the online course separately for a cost of € 1.550,00 + VAT.

It is not possible to pay for the Jam alone.

Discounts for the joint purchase of multiple courses in the Service Design Cluster
In the event of a participant enrolling in multiple courses, the following benefits are available:

• Purchase of 2 Courses: 15% discount to be applied to the participation fee of the least expensive course.

• Purchase of 3 Courses: 15% discount to be applied to the participation fees of the two least expensive courses.

Discounts are valid only for concurrent, not subsequent, purchases.

 


The following fee reductions are also envisaged:

• 2 partial exemptions of 50% of the participation fee for the first two candidates who submit an application to enrol in the course. Payment must be made within 10 days of receiving notice of admission to the course, under penalty of forfeiture of the exemption;

• 15% reduction of the participation fee for 2020, 2021, 2022, 2023 Architecta members;

• 15% reduction of the participation fee for members of associations for design professionals;

• 15% reduction of the participation fee for members of professional associations relating to the sector;

• 15% reduction of the participation fee for former POLI.design students, students enrolled at the Politecnico di Milano and graduates from the Politecnico di Milano.

For companies that enrol two or more employees in the full package, the cost will be:

  • € 2.500,00 + VAT for the first employee
  • € 2.300,00 + VAT for the second employee
  • € 2.000,00 + VAT for the third or subsequent employees.

For companies that enrol two or more employees in the online Course, the cost will be:

  • € 1.550,00 + VAT for the first employee
  • € 1.350,00 + VAT for the second employee
  • € 1.150,00 + VAT for the third or subsequent employees.

The fee reductions listed above are not cumulative.

 


 

POLI.design offers the community of Politecnico di Milano a 50% discount to be applied to the participation fee for a I and II level Specializing Master or Higher Education Course / Post Graduate Program / Continuing Education Course which POLI.design manages and provides. The discount is for internal staff (i.e., structured teachers and technical and administrative staff) with active contracts at Politecnico di Milano and members of their household.

HOW IT WORKS:

To benefit from the discount you will need to:

  • send the selection application to the chosen course with the relevant required documents;
  • successfully pass the selections;
  • send a copy of the applicant’s family status.

FACULTY

Stefano Maffei

Architect and PhD in Design. Full Professor of Design at the School of Design at Politecnico di Milano, where he teaches Service Design and Innovation Theory. He is Director of the Specializing Master in Service Design at POLI.design, Consortium Company of Politecnico di Milano specialized in post-graduate training. He is also Director of Polifactory, the interdepartmental fab lab and makerspace of Politecnico di Milano. His research interests focus on service design innovation, new production-distribution models and advanced and distributed microproduction systems. He coordinates the Politecnico research teams working within the European funded projects REFLOW, DDMP and T-FACTOR. He was awarded with the XXII° Compasso D’Oro in Design Research for the Design Research Maps project.

 


 

Architetto e Dottore di Ricerca in Design. Professore Ordinario presso la Scuola del Design del Politecnico di Milano, dove insegna Service Design e Teoria dell’innovazione. È Direttore dello Specializing Master in Service Design presso POLI.design, Società Consortile del Politecnico di Milano specializzata nella formazione post laurea. È inoltre Direttore di Polifactory, fab lab interdipartimentale e makerspace del Politecnico di Milano. I suoi interessi di ricerca sono focalizzati sulla service design innovation, sui nuovi modelli di produzione-distribuzione delle merci e sui sistemi di microproduzione avanzata e distribuita. È Coordinatore dell’Unità Politecnica dei progetti REFLOW, DDMP e T-FACTOR. Per il progetto Design Research Maps è stato insignito con il XXII° Compasso D’Oro per la Ricerca di Design.

 

Francesca Foglieni

Docente a contratto

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